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In facial massages, eye pads should be applied before using a/an:

  1. steam towel

  2. astringent lotion

  3. cleansing cream

  4. infra-red light

The correct answer is: infra-red light

Eye pads should be applied before using infra-red light because infra-red light can cause eye irritation or damage if it comes into direct contact with the eyes. Applying eye pads serves as a protective barrier for the delicate eye area. The other options are incorrect because they do not pose a risk of eye irritation or damage and do not require a protective barrier. Similarly, they are not necessary steps in the facial massage process. For example, a steam towel is used for deep cleansing or to open up pores, while astringent lotion is used to balance the skin's pH levels. Cleansing cream is used as a first step in the cleansing process. Therefore, applying eye pads before using infra-red light is the only necessary and safe option among the given choices.